FAQ

The desk needs to be plugged in using the power cord included in the package.
During everyday use, the desk does not need to be unplugged. However, in case of the desk not being used for several days, we recommend that you disconnect it for that period.

Due to its intended use, the desk itself is spill resistant. However, it is important to pay attention that electric plugs and moving parts do NOT come in contact with liquids. For detailed description, please see the Instructions Manual (link)

Smart One has a maximum load capacity of 280 lbs (127 kgs) Phantom 1 has a maximum load capacity of 440 lbs (199 kgs)

The Smart One model weighs 154 lbs (69,8 kgs) The Phantom 1 model weighs 198 lbs (89,8 kgs)

The base material of both models is wood, the desk legs however, are made of a mix of aluminum and wood. The tabletops of both Phantom1 and Smart one can be ordered to be made of wood or tempered glass.

Intended use of the desk does not include a person standing or sitting on the desk while it’s in motion. Our company only provides warranty for malfunctions occurred during its intended use.

To guarantee smooth transport and delivery, the desks are disassembled. However, only the legs and bracing need to be attached and secured to the top of the desk. Detailed instructions can be found in the Instructions Manual included with every desk. Should you have any questions regarding this please send us an email to hello@aitdesks.com

Should you have any problems with assembling the desk, our colleagues are happy to provide help with it. Please, email us at hello@aitdesks.com , and we’ll get back to you within 24 hours!

All our desks are equipped with touch keys and push buttons allowing you to control certain functions manually, such as adjusting the height of the desk, muting or unmuting the loudspeakers and switching the glass/wooden surface heating on or off

The name of our mobile application is Aitdesks. It is not available yet.

Yes, the Phantom1 and Smart One models use the same application. You can find the app both on Google Play and in the App Store.

No, they cannot. Unless they know the password you set during the pairing of the desk on your phone, they will not be able to control your desk. For detailed pairing instructions please see the Instruction Manual.

You can download the application from both Google Play and the App Store.

Yes, the desk can still be operated manually. However, there are certain functions that are only available in the application.

No, the application is completely free to download.

Yes, we ship worldwide. For shipping fees, proceed to the checkout section.

You can find detailed information regarding the shipping costs during checkout.

Due to the heavy weight of the desks, we recommend that there are at least two people present both upon the delivery and during the assembly of the desks.

Yes, water is needed to operate the diffuser. For detailed information, please see the Instructions Manual.

The desk can be cleaned and maintained with any general products used for cleaning wood or glass surfaces.

Yes, you can custom configure the function package most suitable to your needs during checkout.

Yes, the desk needs to be connected to a power source for the built-in charger to work.

Physically it supports the calf but technically the foot is in relaxed position while using it.

AiT desks come with 3years of warranty.

Power cables can be found on both legs of the desk.

We ship our desks with the electrical plugs used in the customer’s country of residence.

Yes, the desks are stable and solid enough to be used with any existing monitor arms or stands, including both the wooden and glass tabletop models, however we advise against using any setup that may be heavier than 14kgs or 30lbs on the glass tops.

Yes, if you purchase the ‘Ultimate Customization’ add-on.

Yes, both our glass and wooden tabletops include the wireless charging feature.

Unfortunately, the electronic components of our Smart One Basic package are different from other models, so Bluetooth speakers and the Ambient LED lighting is not supported in this model, neither can it be upgraded.

Unfortunately, we cannot offer wooden legs for the desk, as it would make the structure less solid, more unstable. The legs are made of metal for safety reasons.

Sure, just make sure that they are compatible with your previously purchased desk.

Unfortunately, PayPal payment is unavailable.

Smart One: 1800x800x150 mm or 70,9×31,5×5,9 inches
Phantom1: 2280x1160x5,9 mm or 89,8×45,7×5,9 inches
In all cases, we ship the desks in two separate boxes. The above mentioned are the dimensions of the larger one of the two.

Our policy is based on EU legislation which is more stringent to consumer protection. We want to ensure this extended refund option for all our customers. You have the right to return purchases made online within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. We believe that AIT Smart Desks will win your liking (and the liking of all our customers), but we want to leave you the opportunity to have a refund if you are not satisfied.

W: 11.8” H: 23.6” D: 20.4”, 66lbs W: 300mm H:600mm D:520, 30kg

Yes, the feet of the table are wider than the top and the chevron shaped legs, so in case you place it against the wall, only the feet will touch the wall, even when you change the height of the desk.

Yes, invoices will be sent automatically to your email address upon purchase and a printed version will be sent with your desk itself.

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